Oafare Help | Hotels FAQ's & Support

Back to home | FAQ | Hotel Questions

Hotel FAQs

Is there a fee for cancelling my hotels booking?

You won't pay a cancellation fee if the property offers free cancellation However, some hotels don't offer free cancellations and may have a non-refundable clause listed. In such cases you may incur a cancellation fee. Make sure you read their cancellation policy.

How do I know the room reservation was canceled?

After you've canceled your hotels booking with the OTA you made the reservation with, you should get an email confirmation. Check your inbox. If for some reason you don't see the confirmation after booking hotels, go to your spam/junk mail folders. If an email is not recieved within 24 hours, contact the property and confirm with them.

Where can I find the Hotels cancellation policy?

Simply click on 'more details' next to the listed hotel property. On the results page, in the description should list free cancellation or state whether it's non-refundable.

If you are unable to cancel a hotel booking online either through the property or OTA where you reserved the stay, please contact our support services team.

How do I change the name on my reservation?

Unfortunately, you cannot change the name on a reservation you made after purchase.

However, you can add a name to your reservation

Contact the hotel you received a confirmation for to add an additional name or make a change on the reservation.

I may be late outside my hotels check-in hours?

Properties do their best to meet your needs. You can contact the property and do the following:

Contact the property
Inform them of your reservation and;
Request a late or early check-in/check-out time.

Are there special special rates for children?

Special rates or (additional costs) for children, are not included in your hotels reservation price. Contact the property directly and inquire about cost differences for child(ren), if any.

Can I get an infants crib or child bed for my children?

All hotels have their own policy regarding such requests. Contact the property directly for this information.

How do I make changes to my booking reservation (dates, room type etc.,)?

Of course! Changes can be made to your booking from the confirmation email you recieve or at the OTA site where you made the room reservation. You can also contact the property:

Is my credit card info safe?

Completely. Oafare screens all partner and property sites to make sure they use secure connection, your booking and personal data, including credit card details are encrypted. Read the OTA website's security policy you're making the booking with.

Can I book a room with a debit card?

Generally, hotels don't accept debit cards to guarantee your reservation. However, there may be some exceptions, during the booking process, you'll be able to confirm the use of a debit card, or not.

Can I reserve a room without a credit card?

Unfortunately, most properties require a credit card to reserve and guarantee your room. However, there are hotels that will allow you to book rooms without a card. You can also make a booking by using a family members card or someone you know, provided you have permission to do so of course.

Pre-authorization, what is it?

Pre-authorizations are not the same as an actual charge. For instance, when making purchases, your card is immediately charged and the amount deducted from your available balance. Pre-authorizations are basicaly temporary holds. Length of a hold varies, contact your credit card company for information on how this is handles or read the banks policy on pre-authorizations.

How would I know if a pre-authorization was made on my credit card?

if you have notifications set-up on your mobile device, or other digital, media service, you will recieve a notice of that pre-authorized charge to your account. You may see “pending transactions” on your account summary. If you’re not sure about a pre-authorization, both the hotel and/or credit card company can verify and answer any concerns you may have.

How long will there be a pre-authorization hold on my account?

Contact your card provider or read the general terms and conditions associated with the card company's pre-authorization procedures. Terms vary, institutions are better suited to answer specific time frame questions.

Security policies?

Oafare established written Security Policies that gives guidance on security when using our sites services. Additional technical measures are explained in this policy, and are based on best security standards. We protect against accidental or unlawful loss, alteration, destruction, unauthorized disclosure of, or access to personal transmitted data, stored or otherwise processed when using this website.

Are my personal and credit card details secure?

Oafare takes your security and privacy seriously. We also expect business partners to do the same. Oafare's Privacy and Data Handling Requirements establishes security standards for data privacy that all others must adhere to, or otherwise have measures in place that protects your personal data.

Should I be concerned about booking on another site?

We take necessary steps to protect your personal data. In terms OTA's we partner with and vendors, Oafare vets and monitors those we do business with to make sure they protect your rights as data users and observe California Consumer Privacy Act (“CCPA”) regulations, Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act and other applicable legislation of other states along with regulations of relevant state authorities including other applicable laws and policies.

How can I prevent my account or card from being hacked?

There is a scam called "Social Engineering" a tactic that scammers use. In a typical social engineering attack, a cybercriminal will communicate with you saying they are from a trusted organization/company. In some cases, they will even impersonate a person you know in an attempt to get your personal information. Scammers or attackers will try encouraging you to take further action. This could be asking for sensitive information such as passwords, date of birth, or bank account details. Or they might try and encourage you to visit a website where malware is installed that can cause disruptions to your computer. In worse case scenarios, the malicious website strips sensitive information or take over your device(s) entirely.

Here are a few security tips to help keep you safe from online scammers:

Check emails for spelling mistakes. Contact us if you suspect suspicious activity.
Keep the email or site open and go to Oafare's official website. Open the live chat and share what you're experiencing.
Recieved an email with an unfamiliar link? Hover your mouse hover over the link so you can examine it. Are there extraneous letters in the domain name? Perhaps the domain name doesn’t even resemble the company. These are clear signs that the message probably is a scam. If the link promises to enable special features or personalized content, don’t click!
Another place to check is the sender’s email address. The same thing holds true: The domain name needs to be clear and succinct.
if the URL looks suspicious, or missing "https://" then don't trust it.

Remember: Oafare or partner businesses will never ask you to enter your credit card or "gift card" number via an email, text, or by phone

Is there a payment policy for my hotels booking and where do I find it?

Payment policies can be viewed in your booking confirmation, under the pricing section. There you will see a price breakdown and other accepted methods of payment.

Deposits and Prepayment

There may be some properties that require prepayment (i.e. a deposit) before your stay. This can consist of the total cost of the stay or part of it. The balance is paid when you check-in.
However, there are properties that don't require a deposit before your stay. Always check the property payment policies for details.

Why is my credit card details required to book a room?

Properties normally request a credit card to guarantee your room booking. If no prepayment is needed, a small hold will be placed on your card to make sure it has sufficient funds. However, this test payment will be refunded to the card on record.

How I was charged, what do I do?

No action is needed on your part. this should be outlined in your booking payment policy, more likely a prepayment for all or part of the hotels rooms total cost was made on the card.
Absent of a prepayment policy, the hotel property may have taken a test payment and just a temporary hold to guarantee your reservation with them. No action is required on your part, it will be returned to you.
If you believe a charge is unexpected, contact us for assistance. Note: Oafare can only contact the property on your behalf with proof of the charge.

Can I use a different credit card when checking in?

Surely, yes. Some hotels usually accept cash as well. Most require a credit card. We recommend contacting the property to confirm that using a different card to pay is okay.

Oafare Help | Hotels FAQ's & Support

Hotel FAQs

Is there a fee for cancelling my hotels booking?

​

You won't pay a cancellation fee if the property offers free cancellation However, some hotels don't offer free cancellations and may have a non-refundable clause listed. In such cases you may incur a cancellation fee. Make sure you read their cancellation policy.

​​

How do I know the room reservation was canceled?

​

​​

Where can I find the Hotels cancellation policy?

​

Simply click on 'more details' next to the listed hotel property. On the results page, in the description should list free cancellation or state whether it's non-refundable.